Delivery & Returns

DELIVERY & RETURNS

HOW MUCH DOES SHIPPING COST?

HOW SHIPPING WORKS

Our Shipping charges are calculated based on the best Flat Rate price available using the most cost and time  effective couriers. We are happy to ship to anywhere in the world, so if no option is available, please contact us for a quote.

We aim to process all orders within 1 working day and will contact you if we think it will take longer.

 

Delivery times will then depend on the shipping service chosen at checkout, but this will not affect our order processing time.

If you require an urgent delivery or have a specific date that you need your order by, please inform us of this as soon as possible and we will try to fulfil your needs.

Some items we sell are custom made, bespoke, or sent directly from the manufacturer so times can vary. Please check individual product descriptions for more details on how long they will take to make and ship.

 

UK SHIPPING

Delivery Estimate

Tracking

DPD Local Next Day*

UK: next working day

 Yes

 Yes

*For deliveries to Highlands and Islands of Scotland, DPD Local Two Day is provided.

 

WORLDWIDE SHIPPING

Delivery Estimate

Tracking

Signature Required

Royal Mail Airmail

3-7 days

 

DPD Europe

 

RETURNS

EXCHANGES

The easiest and fastest way to exchange an item is to purchase the replacement items in a new order, then return the unsuitable items for a refund.

Alternatively, customers in the UK and not in a rush can send an item back to us for an exchange. Once we receive your returned items back, we'll get the replacements sent out - normally this takes anywhere from a few days to a week or two depending on how long it takes the items to come back to us.

Head over to our online returns portal to create your free returns label – please remember to select ‘exchange’ as your “Reason for return”, and include a note in the parcel of what you would like the item exchanged for. If you select any other reason, we will automatically refund you.

 

REFUNDS

UK

Head over to our online returns portal and follow the steps to make your free returns label. You’ll need a few details, like your order number, but it’s very easy to use. Once you’ve made your label, print it out and attach it to your parcel. Drop the parcel into your nearest post office and we’ll let you know when we get it.

International

Please send your goods back to us at the address below. Please clearly mark 'returned goods' on the outside of the package and on the customs label if required.